Privacy Policy
Effective Date: August 3, 2026

This Privacy Policy describes how our queue management application ("we," "us," or "our") collects, uses, and discloses your information when you use our services. By using this Application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
To provide real-time queue ticket issuance and monitoring services, we collect several types of information:

a. Personal Data
Contact Information: Phone number (used for OTP verification and queue number notifications via WhatsApp/SMS) and Name/Email (if using an account).

Identity Information: National Identity Number (NIK)

b. Location Data (If Enabled)
Precise / Approximate Location: We may request location access to help you find the nearest queue locations or to verify that you are within the permitted radius to take a queue ticket.

c. Device and Usage Data
Device Identity: Device information (phone model, OS version, IP address) for delivering Push Notifications (alerting you when your turn is approaching) and to prevent queue manipulation or spam.

d. Photos and Visual Identity (Camera/Gallery Access)
For security and verification purposes, our application may request access to your device's camera or gallery to collect:

ID Card Photos: (e.g., National ID or other identification cards).

Facial Photos (Selfie): A direct photo of your face.

This access is only requested during specific verification processes and will never be used to track or capture images in the background without your explicit consent.

2. How We Use Your Data
We use the collected data specifically for queue operational purposes:

Queue Ticket Issuance: To organize the order and identify queue holders.
Notification Delivery: To provide real-time queue status updates and reminders as your turn approaches.
Abuse Prevention: To prevent double/fictitious queue registrations that disadvantage other users.
Service Improvement: To monitor system performance ensuring stable queue operations.
Manual Verification and Account Recovery: Your facial photo and ID card data are used exclusively for manual verification. This process is strictly necessary for account recovery scenarios—such as when you forget your username, forget your password, or when your registered mobile number has expired and can no longer receive OTPs. In these cases, this visual data helps us guarantee that the person requesting access or a password reset is the legitimate owner of the account. Further instructions regarding the recovery process will be communicated via your registered Email.

3. Data Sharing and Disclosure
We never sell your personal information to third parties. Your data is only shared under the following conditions:

With Queue Service Providers (3rd Parties/Facilities): Your queue information will be forwarded to the respective facility or merchant (e.g. restaurants) where you are queuing.

Supporting Service Providers: Third-party services such as Push Notification platforms (e.g., Google Firebase) and SMS/WhatsApp OTP delivery services.

Legal Requirements: If required to do so by law or by official authorities.

4. Security of Data
We implement standard technical security measures to protect your data from unauthorized access, alteration, or deletion.

Protection of Sensitive Data: We recognize that ID and facial photos are highly sensitive data. This information is securely encrypted when transmitted to our servers and can only be accessed by authorized customer support or internal systems specifically for account recovery identity matching. We will never use your photos for marketing purposes or share them publicly.

5. Data Retention & Deletion
Data Retention: Daily queue transaction data is periodically stored and will be automatically archived or cleared after the queue cycle is completed.

Right to Data Deletion: You have the right to request the deletion of your account and personal data. You can submit a deletion request through the in-app feature or by contacting our support email.

6. Contact Us
If you have any questions regarding this Privacy Policy or our queue application's data management, please contact us at:

Company: PT. Aplikasi Bangun Persada

Email: support@mcqueue.com

Website: https://mcqueue.com/policy.txt